About me
Seasoned IT professional with over 9 years of dedicated experience specializing in troubleshooting and resolving complex technical issues across diverse hardware and software systems. Proficient in managing various operating systems, including Windows and Linux. Demonstrates expertise in designing and maintaining network infrastructure, and Microsoft platforms Well-versed in industrial devices and protocols. Proven track record of utilizing ticketing systems.
Committed to continuous improvement and learning, consistently delivering efficient solutions even in high-pressure environments
Experience
Education & Certificate
Internationale Diplomawaardering
Diploma in Network Engineering MBO 4
Sep 2010 - Jan 2012
Bachelor's Degree in Network Engineering
Intune (MDM / MAM)
Udemy Academy
Jan 2024 - Jan 2026
Manage and configure Microsoft Intune.
VCA Full
SSVV
Nov 2023 - Nov 2033
Work History
IT/OT Engineer
GustoMSC /NOV
Sep 2023 - Present
- Responsible For maintenance of the OT/IT installed.
- Responsible for final commissioning of the IT/ OT infrastructure on board.
- Working with multi operating system Linux [Debian, Ubuntu].
- Install and configure industrial devices [Secomea, Moxa, Switches, Routers].
- Setup and configure Industrial protocol [OPC-UA, Modbus, Siemens S7].
- knowledge with Siemens TIA Portal, Grafana, DataDog.
IT Support Technician
SBMOffshore
Mar 2022 - Aug 2023
- Working with Azure AD, Microsoft Intune, Exchange, Windows AD, Office 365
- Make changes and updates to end-user devices and Accounts.
- Install packaged software.
- Configure and deploy laptops and workstations via SCCM.
- Assist in setting up conferences and meetings.
- Monitor and resolve all incidents and service requests.
- Ticket System ServiceNow.
Data Center Support Engineer
NFOrce Internet Services
Mar 2020 - Feb 2022
- Install and configure servers(HP, Dell, Huawei, Supermicro), Switches, PDU, and RACK in data centers.
- Install various OS software (Linux – all variations, Windows, ESXI).
- Install various control panels (Cpanel, Plesk, Direct admin).
- Troubleshoot and resolve multifaceted technical problems with hardware and software.
- Advise customers on custom servers to fit their requirements.
- Answer questions about orders.
- Handle and resolve complaints.
Help deskmedewerker
Gemeente Rotterdam
Oct 2019 - Feb 2020
- Supporting clients in need who make use of public computers.
- Approach clients and provide them with information.
- Arrange appointments for clients.
- Print & copy documents and download other documents upon request from
clients.
IT Support
Samen Naar Werk Academie B.V
Jan 2017 - Mar 2019
- Technical support internally and externally from (employees, customers).
- Implementing the calling system (exlion).
- Implementing the NAS system (Synology DX513).
- Backup of operating system and HDD (Macrium reflect, Acronis).
- Support and Solve the problem in hardware and software (PC, Windows, Android, IOS).
- Maintenance and expansion of the Network (Router, Switch, AP, Cables). Support for printers and cameras.
- Technical problems of customers on using the (Team viewer).
- Writing reports on the expansion of IT systems.
Reviews
Contact information
- Country: Netherlands
- City: Rotterdam
- Zip code: 3067BP
- Email: Shadi.zaidan@it-prof.nl
- Phone: +31 653 435 664
- Telegram: Shadi Zaidan